PLEASE READ THESE TERMS OF SALE CAREFULLY. THEY CONTAIN VERY IMPORTANT INFORMATION ABOUT YOUR RIGHTS AND OBLIGATIONS AS WELL AS LIMITATIONS AND EXCLUSIONS THAT MAY APPLY TO YOU REGARDING PURCHASES THAT YOU MAY MAKE THROUGH THIS WEB SITE.

ORDERING:
 • Ordering Options

Besides Secure Online Ordering, customers may order by Phone/Fax, Email, or U.S. Mail. Orders are normally processed within 2-3 business days of receipt, except holidays.

To mail, fill out order form PNJ ORDER FORM and send to:
                PnJ RESOURCES, LLC
                1124 LIBERTY AVE
                BELOIT WI  53511-5125

 • Payment Method

We accept Master Card, Visa, Checks, and Money Orders (please allow 10 days for checks to clear).

 • Sales Tax:

Wisconsin Residents are required to pay 5.5% state sales tax.

 • Shipping

Normal shipping is by USPS 1^st Class, Priority®, Priority Flat Rate®. There is a $6.00 shipping & handling charge for orders less than $25. For mail order checks or money orders, customers will be notified by phone/email if money is due. Over payments will be refunded by check.

• Insurance

Orders over $200.00 will be insured and included in the shipping cost. Insurance for orders under $200.00 on request.

WARRANTIES:

 • Heating Mantles

6 months, due to a manufacturing flaw (not from chemical spillage or superheating).   We do not repair damaged heating mantles.

 • Power Controllers

One year against manufacturing defects.

RETURN POLICY:

All returned merchandise (except under warranty items) must be in unused, in resale condition and that product is in original packaging with all documents. Defective items must be returned in their entirety. Product(s) returned not meeting these terms may be refused and returned to the sender (freight collect). All returns/cancellations are subject to a 20% restocking fee. Returned merchandise must be shipped freight prepaid and insured for the full value or the merchandise. Please include a copy of your invoice and a note explaining why you are returning the merchandise. Credit for returns are normally processed within 5 business days from the date we receive the merchandise. A refund check will be mailed to you at the address to which we shipped the order.

SHIPPING CLAIMS:

Your order is filled, checked, rechecked, and packed with great care. If damage has occurred, keep the carton and all of the packing material. Please report the details immediately to the carrier and then contact one of our Customer Service Representatives. If an item is damaged in transit, carrier will recover the parcel and a replacement unit will be issued once the shipping carrier has paid the damage claim to us. We cannot ship a replacement unit the shipping carrier has completed their investigation and has paid the damage claim. Any defective or damage products must be claimed within 5 days after you received the parcel from our carrier.